How to reach us
What to expect
The Sailia team aims to respond to support requests as quickly as possible. Complex issues may require additional investigation — we will keep you updated on progress.Before contacting support
To help us resolve your issue quickly, please include:- Your business name and the email address associated with your Sailia account
- A clear description of the issue, including any error messages you see
- Steps to reproduce the problem, if applicable
- Screenshots showing the issue, if possible
- Browser and device you are using (if the issue is visual or happens in the booking page)
What we can help with
- Account configuration and setup questions
- Troubleshooting payment, booking, or integration issues
- Data subject requests (GDPR, account deletion)
- Feature questions and best practices
- Reporting bugs or unexpected behavior
Common issues you can resolve yourself
Many issues have quick solutions in the documentation:Troubleshooting
Step-by-step fixes for common issues with bookings, payments, card readers, and integrations.
FAQ
Answers to frequently asked questions about Sailia features.
Common tasks
Quick reference for everyday tasks like bookings, refunds, and staff management.
Customer booking guide
Share this guide with your customers if they need help with the booking page.